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Terms of Business

1. Definitions & Interpretations

1.1. Outlines Design Limited: A company incorporated and registered in England and Wales with company number 09383541, whose registered office is 3 Woodside Way, Ellington, Northumberland, NE61 5DE.

1.2. the Client: A person or organisation using the services of Outlines Design Limited.

2. Services

2.1. Outlines Design Limited will carry out a website setup process on the contract start date specified by the Client.

2.2. Outlines Design Limited will provide a feedback spreadsheet for the Client to complete following the setup.

2.3. There will be a maximum of 3 website feedback iterations. Any further required feedback iterations will incur an additional cost at the rate of £50.00 per hour.

2.4. Any new feedback provided after the first feedback iteration will be labelled as a “change request” and subject to additional cost at the rate of £50.00 per hour.

2.5. Any additional costs approved by the Client will be added to the Client’s plan.

2.6. All hosting provided by Outlines Design Limited is dedicated server space acquired from UK Fast. Outlines Design Limited cannot be held responsible for any performance and/or hardware issues on this dedicated server. UK Fast will action any performance and/or hardware issues within 15 minutes and resolve these issues within 3 hours.

2.7. Outlines Design Limited will run weekly server backups (every Friday). Should the Client’s website files be harmed by a third party, Outlines Design will restore the Client’s site using the latest available backup. It is up to the discretion of Outlines Design Limited whether or not this restore warrants an additional charge to the Client.

2.8. Any scheduled website reviews will take place between Outlines Design Limited and the Client in the form of a conference call, Skype call or Zoom screen share session.

2.9. ‘SSL’ e.g. a ‘Secure Socket Layer’ or ‘https’, refers to a domain security certificate.

2.10. Outlines Design Limited will provide ongoing support inline with our Ongoing Support Guide.

3. Fees & Payment

3.1. All payments should be made direct to the bank account of Outlines Design Limited (Account Name: Outlines Design Limited, Sort Code: 20-25-29, Account Number: 53506576) in pound sterling.

3.2. The first payment must be paid in advance of the website setup process commencing. Any delays in payment will not impact the contract renewal date.

3.3. All costs must be paid inline with the payment terms stipulated by Outlines Design Limited.

3.4. Any sums which remain unpaid after 20 calendar days will result in services being suspended.

3.5. Debt recovery charges of £50.00 will be added to each outstanding sum after 30 calendar days.

3.6. Should the Client breach any of the payment terms, Outlines Design Limited reserve the right to invoice for the full outstanding contractual amount, plus any debt recovery charges, payable within 30 days.

3.7. All payments made to Outlines Design are non-refundable.

4. Termination

4.1. All contract termination requests must be made and accepted in writing.

4.2. Should the Client terminate prior to the agreed renewal date, Outlines Design Limited will raise a settlement invoice for the total outstanding contractual amount, payable within 30 days.

4.3. Automatic renewal of services will occur should the Client not notify Outlines Design Limited of their desire to cancel these services at least 30 days prior to the annual renewal date.

4.4. Any terminations which occur within 30 days of the annual renewal date, will result in a late termination fee of £120.00 being invoiced to the Client.

5. Ownership

5.1. All HTML, CSS, JavaScript and PHP files provided are property of Outlines Design Limited.

5.2. The Client can purchase all HTML, CSS, JavaScript and PHP files associated with their website at any time, for a fixed fee;

5.2.1. After 12 monthly payments

5.2.1.1. Lite: £1,200.00

5.2.1.2. Premium: £1,600.00

5.2.1.3. Recruitment: £2,400.00

5.2.1.4. Commerce: £3,000.00

5.2.2. After 24 monthly payments

5.2.2.1. Lite: £900.00

5.2.2.2. Premium: £1,200.00

5.2.2.3. Recruitment: £1,800.00

5.2.2.4. Commerce: £2,250.00

5.2.3. After 36 monthly payments:

5.2.3.1. Lite: £600.00

5.2.3.2. Premium: £800.00

5.2.3.3. Recruitment: £1,200.00

5.2.3.4. Commerce: £1,500.00

5.2.4. After 48 monthly payments:

5.2.4.1. Lite: £300.00

5.2.4.2. Premium: £400.00

5.2.4.3. Recruitment: £600.00

5.2.4.4. Commerce: £750.00

What they say...

Elliot House, Head of Operations at Sunblink
5 stars

Totally professional, helpful and all round good guys. Happy to recommend.

Elliot House, Head of Operations at Sunblink

Owanate Bestman, Director at Bestman Solutions
5 stars

Very personal and professional service which feels like a partnership.

Owanate Bestman, Director at Bestman Solutions

Gary Wills, Associate Director
5 stars

Great to work with Outlines Design, couldn't recommend highly enough!

Gary Wills, Associate Director

Simon Bottomley, Director at itk Recruitment
5 stars

A pleasure to work with. I will use Outlines design in the future and would highly recommend their services.

Simon Bottomley, Director at itk Recruitment

Kathrin Sreetharan, Director at London Mortgage Partners
5 stars

Amazing quality service from Outlines Design. I would highly recommend.

Kathrin Sreetharan, Director at London Mortgage Partners

Kieran James, Director at Stryde
5 stars

I was sceptical, but they delivered very well.

Kieran James, Director at Stryde